Terms of Service

Payment and Taxes

Online orders must be placed using a credit card. We accept Visa, Mastercard, American Express and Discover. Please contact our customer service department at (800) 323-1771 if you are wishing to use other payment methods.

All our prices exclude state and local taxes.

 

Terms & Conditions

Int. Neuro Medical certifies that products have been produced in compliance with Good Manufacturing Practices for Medical Device Manufacturers as set forth by the Food and Drug Administration.

We are continually striving to improve and expand our product line: however, we do reserve the right to change product specifications, availability, and pricing without prior notification. We will confirm any such changes upon acceptance of your order.

Int. Neuro Medical is not responsible for injury, infections or other damage resulting from the use of the electrodes it supplies. Electrodes are for medical professional use only. sterilization (where applicable), use and application of these products is the responsibility of the user. Federal law in the United States and Canada restricts the sale, distribution or use of these products to, by or on the order of a licensed medical practitioner. Liability is limited to the replacement value of products only and does not include subsequent damage.

 

Privacy Policy

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy, the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns or questions.

Information We Collect

As part of the order process, the following information is collected from shoppers:

  • Name
  • Shipping/Billing Address
  • Email address
  • Phone number
  • Credit/Debit Card Information

We also use Google Analytics to collect cookie-based anonymous data from our website visitors. Please note that no personally-identifiable information is collected by Google Analytics.

How Your Information is Used

Information collected during the purchase process is solely used to process your order and communicate with your about your purchase. Anonymous information collected by Google Analytics is used in aggregate to help us better understand how visitors use our website and improve our product offering and services. You may opt-out of this data collection by clearing your web browser's cookies or by installing the Opt-Out Browser Add-on, which can be found here.

Our Commitment To The Security of Your Data

We have partnered with BANK NAME to process payments on our website. Our website and our bank partner utilize the highest level of security to protect your personal data. In addition, our website uses Secure Sockets Layer (SSL) encryption to ensure the safety of any information provided during the order process. You can confirm that SSL is enabled through the display of a locked padlock located in the bottom right corner of your web browser.

How to Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us through the Contact Us page or at:

(800) 323-1771
(817) 483-4068
midwest@emgequipment.com
(fax) (817) 483-4068

 

Shipping and Returns

Orders usually ship the day your order is received. We offer shipment via FedEx .

If you need to return or exchange a product, we will replace or credit your account within 30 days of purchase. Returns received after 30 days are subject to a 15% restocking fee. Products must be in new, stable condition when returned. Abused or damaged products cannot be accepted. We cannot accept opened disposable products for return. 'Special Order' products cannot be returned.

Warranty returns must be pre-authorized and should include an explanation of the problem. We will handle your claim your promptly. Returned product will be forwarded to the manufacturer for review. Approved warranty returns will be credited to your account. Refunds or merchandise replacements can be made on request.

Please contact us for a return authorization and for instructions on how to ship the product(s) back to us.